| Receptionist: | Doctor's office. Jane speaking. How can I help you? |
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| Caller: | I need to make an appointment with Dr. Harris. |
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| Receptionist: | Do you know your chart number? |
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| Caller: | No, sorry. It's at home and I'm at work right now. |
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| Receptionist: | No problem. What's your name, please? |
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| Caller: | George Mason. |
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| Receptionist: | Okay Mr Mason. Hold one moment while I grab your chart, please. |
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| Caller: | Sure. |
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| Receptionist: | Thanks for waiting. Now, what do you need to see the doctor about? |
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| Caller: | Well, I've been fighting a cold for more than a week, and I think I might have a chest infection or something. My cough is getting worse each day. |
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| Receptionist: | Hmm. Doctor Harris is off tomorrow. Do you think it can wait until Wednesday? |
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| Caller: | Oh, I was really hoping to get in today or tomorrow in case I need some antibiotics. Maybe I'll have to go to the walk-in-clinic instead. |
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| Receptionist: | Actually, we had a cancellation for 2:00pm today if you can get away from the office. |
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| Caller: | Gee, it's almost 1:00pm already. I think I can make it if I leave right now. |
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| Receptionist: | We're running a bit behind schedule, so you can probably count on seeing the doctor around 2:30. |
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| Caller: | That's great. Thanks for fitting me in. |
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| Receptionist: | No problem, Mr. Mason. We'll see you in an hour or so. |
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